Frequently Asked Questions (FAQs)
1. What kind of products does Estro sell?
We specialize in smart home technology, including smart lights, cameras, automation devices, sensors, smart plugs, and more — sourced from trusted global brands.
2. Is delivery available across Pakistan?
Yes, we offer nationwide delivery across Pakistan.
3. How long does delivery take?
Once your order is confirmed via phone, delivery usually takes 3–5 working days.
4. What are your shipping charges?
We charge a flat shipping fee of PKR 200.
Orders of PKR 5,000 or more qualify for free shipping.
5. How do I place an order?
You can place an order through our website. After placing the order, a member of our team will call you for confirmation before processing.
6. How can I track my order?
Once your order has been dispatched, we’ll send you a tracking number via SMS or email.
7. Can I cancel or change my order?
Yes, you can cancel or amend your order within 24 hours of placing it by calling us directly. After that, changes may not be possible if the order has already been shipped.
8. What is your return policy?
You can request a return or exchange within 48 hours if the product is damaged, defective, or incorrect. Make sure the item is unused and in original packaging.
9. Do you offer product warranties?
Some products come with a limited manufacturer warranty. Please check the product description or contact us for warranty details.
10. What payment methods do you accept?
We currently offer Cash on Delivery (COD) and may add more payment options in the future.
